Online Shopping Terms and Conditions

Only available in Hong Kong and Macau

Member systems of physical shop and online shop are separated. Physical shop members need to register to be online shop member.

(e.g. After purchasing at online shop, the order will not be recorded in physical shop member account and points will not be added)

Online shop do not have member points. Registered members can enjoy $50 deduction after purchase of $1000. There will be occasional members-exclusive discounts.

About Member Points and Discounts please refer to Wacoal loyalty program https://wacoal.com.hk/en/pages/loyalty-program

Returns and Replacements are not accepted.

If customer find any problems with the goods, please contact us within 3 days* after receiving the goods and provide pictures or videos of the doubted areas. Late applications will not be processed.

*3 days include Saturdays, Sundays and Public Holidays.

*If there is any dispute, Wacoal Hong Kong Co., Ltd. reserves the right to make the final decision.