Online Shopping Terms and Conditions

Only available in Hong Kong and Macau

In order to provide more seamless shopping experience and more exclusive benefits, our official webstore has been updated on 15th September 2025. Webstore members have been included to our company member program.

About Member Points and Discounts please refer to Wacoal loyalty program https://wacoal.com.hk/en/pages/loyalty-program

Returns and Replacements are not accepted.

If customer find any problems with the goods, please contact us within 3 days* after receiving the goods and provide pictures or videos of the doubted areas. Late applications will not be processed.

*3 days include Saturdays, Sundays and Public Holidays.

*If there is any dispute, Wacoal Hong Kong Co., Ltd. reserves the right to make the final decision.