Counterfeit Security
Wacoal Hong Kong Co., Ltd. always provide high quality products with professional service to our customers. We wish to ensure consumers can get the genuine Wacoal products from reliable source and receive the authentic Wacoal products with superior quality and craftsmanship.
We are aware that there are FAKE websites imitating the Wacoal brand trying to deceive customers into purchasing counterfeit Wacoal products. The Wacoal Group is very concerned about the situation and we would like to remind our customer to only trust information from official Wacoal Hong Kong channel or our partners, and our products are only available at the following channels:
Wacoal Own Shops / Counters
Address: https://wacoal.com.hk/store
Wacoal Hong Kong Facebook
https://www.facebook.com/WacoalHongKong
Wacoal Hong Kong Instagram
https://www.instagram.com/wacoal_hong_kong/
Wacoal Hong Kong E Store:
https://ewacoal2.wacoal.com.hk/
https://www.wacoal.com.hk/
Zalora:
https://zh.zalora.com.hk/store/wacoal-
Decathlon Online Shop:
https://www.decathlon.com.hk/en/decathlon-partners/wacoal-hong-kong
ThePlace:
https://www.theplace.shop/s/100022071S
Yue Hwa Online Shop:
https://shop.yuehwa.com/collections/wacoal
Return and Exchange
Any product bought from unauthorized distribution platforms are deemed as counterfeit, therefore is not entitled to be returned and/or refunded to Wacoal Hong Kong.
Reporting counterfeit products or websites
If you are suspicious about the online platforms that claiming they are sell Wacoal Products, please do not hesitate to contact our Customer Service Department to verify. We can be reached via the below channels:
Wacoal Hong Kong Facebook
https://www.facebook.com/WacoalHongKong
Wacoal Hong Kong Instagram
https://www.instagram.com/wacoal_hong_kong/
Email: homepage@wacoal.com.hk
Customer Service Hotline: 2977 2377
