Online Shopping Terms and Conditions

This online store only available in Hong Kong and Macau

Overseas Ordering Arrangement
- United Kingdom, Australia, and Canada: Customers may place orders through the following link to HKTVmall:
https://hktvmallredirect.com/YKeXQWGV
- Other Regions: If customers have family members or friends residing in Hong Kong, you may place orders online and select their delivery address. The contact phone number provided for delivery must be valid, able to receive calls and SMS messages, to ensure proper delivery arrangements and notifications.

In order to provide more seamless shopping experience and more exclusive benefits, our official webstore has been updated on 15th September 2025. Webstore members have been included to our company member program.

About Member Points and Discounts please refer to Wacoal loyalty program https://wacoal.com.hk/en/pages/loyalty-program

Returns and Replacements are not accepted.

If customer find any problems with the goods, please contact us within 3 days* after receiving the goods and provide pictures or videos of the doubted areas. Late applications will not be processed.

*3 days include Saturdays, Sundays and Public Holidays.

*If there is any dispute, Wacoal Hong Kong Co., Ltd. reserves the right to make the final decision.