VIP Zone

Wacoal Member Scheme will be renewed on September 2025, Details Terms and Conditions as follows:

Applying to register as Wacoal VIP member will entitle the successful applicant to receive promotional benefits offered by Wacoal to its members from time to time. (Wacoal Hong Kong Company Limited shall be referred to in this document as “Wacoal”).  All personal information provided to Wacoal will be treated as confidential and securely protected.

Register as a member through the Wacoal Member Mobile to become a Wacoal VIP Regular Member. If you do not use the mobile app for registration, you can also choose to register as a Wacoal VIP Member when purchasing any products at Wacoal or its group's counters or specialty stores or Wacoal E-store.

VIP membership is only recognized at all designated counters in Department Stores and dedicated stores selling products of Wacoal, Peach John, CW-X, Remamma and Lecien located in the Hong Kong and Macau region. The VIP membership will not be recognized in franchised stores or redeemable for already discounted products and Bargain Sale Items.

In furtherance of the interest of customers, all applications for registering as VIP, customers are required to provide at least three items of personal information for subsequent identity verification and contact purpose, such personal information will be the full name of the customer in English as appearing in the identification document, contact phone number and month of birth of the members. For any subsequent amendments to the personal information provided to Wacoal at time of registration, please use the Wacoal Body Diary+ (Hereinafter referred to as mobile app) or Wacoal E-store to process the required amendment, or notify us in writing.

The benefits offered to a particular member, gift or cash coupon(s) earned and points accumulated shall be personal to this member and is not transferable for the use of other members or third parties.

Under the VIP Membership, all accumulated points, gift or cash coupons for redemption and other member’s privileges or benefits (hereinafter collectively referred to as “Benefits”) can only be used towards the purchase of products under the brands offered by Wacoal. The benefits cannot be used for cash redemption or exchange at any time.

All personal information of customers is collected for internal use and customer communications only, including but not limited to the following:-

  1. for registering and maintaining the member status under the VIP Membership;
  2. to enjoy the member’s benefits;
  3. to inform members on any change in the terms of the VIP Membership or related matters;
  4. to update members on latest news and campaigns; and
  5. to inform members of new products and promotional benefits.

The VIP membership or the QR code of Wacoal Phone-Apps must be presented at time of purchase in order for the points awarded on the current purchase to be accumulated. Failing which, points will not be awarded for accumulation purpose once payment on the current purchase is completed. When using the e-voucher on the Wacoal official E-store, it must first be claimed from the member wallet before it can be applied. Orders that have already been placed cannot be canceled or retroactively apply the e-voucher.

On loss of a VIP membership or discovery on unauthorized use of the VIP membership account, please forthwith inform customer service officer of Wacoal. However, Wacoal will not be liable for any loss to its VIP member occasioned as a result of such loss, unauthorized use of a lost card or unauthorized use generally. The balance of the accumulated awarded points and awarded gift coupons related to the lost card will be determined at all times in accordance with the database of Wacoal.

Wacoal reserves the absolute right to amend the terms and conditions unilaterally and without the need to provide notice to its VIP members prior to such amendments. In the event of any disputes relating to the usage of the VIP Membership and related matters, Wacoal shall have the sole and absolute right in the final determination of such matters.

The terms and conditions relating to the use of the VIP Membership are posted on Wacoal website. By the use of the membership or gaining access to the Wacoal’s website, the member shall be construed as having read and agree to such terms and conditions.

 In case of discrepancies between the English and Chinese versions of the terms and conditions of the use of the VIP Membership, the Chinese version shall apply and prevail.  

LOYALTY TIERS

【BASIC (普通)】 (Validity: Permanent)

  • Membership Criteria: Download the Wacoal App and register as a member, or register as a member on the Wacoal official E-store.
  • Upgrade Criteria: Accumulate spending of HKD $3000 within 2 years to upgrade to Gold
  • Downgrade Criteria: N/A
  • Renewal Criteria: N/A

【GOLD (金卡) 】 (Validity: 2 years)

  • Upgrade Criteria to Gold Member: Basic membership accumulate spending of HKD $3000 within 2 years
  • Upgrade Criteria to Platinum Member: Accumulate spending of HKD $5000 within 2 years to upgrade to Platinum, or a one-time purchase of $2000 can directly upgrade to a Platinum Card.
  • Downgrade Criteria: Accumulate spending less than HKD $2999 within 2 years to downgrade to Basic
  • Renewal Criteria: Accumulate spending of HKD $3000 within 2 years

【PLATINUM (白金卡) 】 (Validity: 2 years)

  • Upgrade Criteria to Platinum Member: Gold membership accumulate spending of HKD $5000 within 2 years
  • Upgrade Criteria: N/A
  • Downgrade Criteria: Accumulate spending less than HKD $4999 within 2 years to downgrade to Gold
  • Renewal Criteria: Accumulate spending of HKD $5000 within 2 years

POINTS ACCUMULATION AND REDEMPTION RULES

  • All tiers: $200 = 10 points
  • All tiers: Each point is equivalent to HK$1. A minimum of 100 points must be accumulated to redeem HK$100.
  • Points count by each transaction validity period: 2 years

Welcome offer:

  • A one-time double points coupon will be issued upon new member registration via the Wacoal App or successful login by existing members. This coupon is valid for use in physical stores only.
  • A one-time double points coupon will be issued upon new member registration on the Wacoal official E-store or successful login by existing members. This coupon is valid for use on the Wacoal official E-store only.

Birthday coupon:

  • Basic: HKD $50 coupon (conditions apply)
  • Gold: HKD $100 coupon
  • Platinum: HKD $200 coupon

Member discount:

  • Basic: One-time 5% discount on regular-priced items per year
  • Gold: One-time 10% discount on regular-priced items per year
  • Platinum: One-time 15% discount on regular-priced items per year
  1. 10 points will be awarded for every HKD $200 spending on regular priced products of Wacoal’s or its co-brands, and every 100 points can be used as HKD $100 at the time of purchase of products of Wacoal or its co-brands. All points will be accumulated based on a basic unit of 10 points. For example, a purchase of HKD $250 will only be awarded 10 points.
  2. If a purchase of HKD $2,340 is made, 110 points will be awarded, of which 100 points can be used to deduct part of the transaction amount immediately. The remaining 10 points will be accumulated for the point accumulating period.
  3. Points can be redeemed instantly. Example: A member has cumulated 90 points from previous spending and is making a current purchase of HKD $200 which will be awarded with 10 points. This member can on this current purchase use 100 points as HKD $100 cash. In other words, this member only needs to pay HKD $100 for the latest transaction. Points can also not be used in the latest transaction but for accumulation for use on or before the date of expiry.
  4. When using the points, member must present the Membership Card or App, or Identity document (such as Credit card) may be required by Wacoal’s staff upon redemption for identity verification purpose. When using the e-voucher on the Wacoal official E-store, it must first be claimed from the member wallet before it can be applied. Orders that have already been placed cannot be canceled or retroactively apply the e-voucher.
  5. The membership card or the QR code of Wacoal Phone-Apps must be presented or logged in at Wacoal Official E-store at time of purchase in order for the points awarded on the purchase to be accumulated. Failing which, points will not be awarded for accumulation purpose once payment on the current purchase is completed.
  6. When the purchase is cancelled by reason of the member returning the products, all awarded points and membership benefits will be reversed and adjusted automatically. If grading of a membership is affected by such purchase, the grading of membership will also be adjusted upon cancellation of such purchase.
  7. Expiry date of points: Points accumulated from each transaction are valid for two years.
  8. All unused points will be automatically cleared and the account balance will be reset to zero after the expiry date of points. No points will be re-awarded.
  9. Members are able to check their awarded points balance and benefits via Wacoal Phone-Apps or on the Wacoal official E-store. Wacoal will not be responsible for any non-redemption of coupon and awarded points on the expiry of their validity.
  10. All awarded points are calculated by reference to Hong Kong dollars only.
  11. Points will not be awarded for purchase of discounted or special priced items.
  12. In the event of any disputes relating to the usage of the VIP Membership and related matters, Wacoal shall have the sole and absolute right in the final determination of such matters.

All personal information provided by customers to Wacoal will be treated as confidential and securely protected. Wacoal has put in place the following principles on privacy policy:-

  1. All personal information collected is for administration of the membership scheme and promotional activities
  2. All personal information will only be used for improving customer service and products.
  3. Wacoal will not revealed or released to any third parties of any personal information of its customers unless prior consent has been obtained from the related customer for such revelation or release, or such revelation or lease is in compliance with the law or the customer has been informed in advance of this revelation or release.
  4. Wacoal will use its best effort to maintain accurate and updated personal information of its customers.
  5. Wacoal will use strict measure to prevent unauthorized access to the personal information of its customers.
  6. Wacoal has standing instruction for its staff that may have access to the personal information of its customers to adhere to Wacoal’s principles on privacy policy.  

VIP member will be awarded with e-Cash Voucher in their birthday month.

  • Basic: HKD $50 coupon (conditions apply)

E-Cash Voucher can be redeemed at Counters in Department Stores and dedicated stores selling products of Wacoal, Peach John , CW-X, Remamma and Lecien, the HKD $50 coupon for Basic members can only be used when purchasing full-priced items totaling HKD $500 or more

  1. E-Cash Voucher is redeemable at Counters in Department Stores and dedicated stores selling products of Wacoal, Peach John, CW-X, Remamma and Lecien.
  2. E-Cash Voucher can only be used during the birthday month. No reissue will be made after the expiry. (The validity period is from the beginning of the birthday month to end of the month)
  3. VIP member will only receive their birthday E-Cash Voucher once a year.
  4. Members must provide their birth month during registration to be eligible for the e-cash voucher reward.
  5. Valid QR code of Wacoal mobile app (Wacoal Body Diary+) must be presented upon redemption. Or Identity document (such as Credit card) may be required by Wacoal’s staff upon redemption for identity verification purpose.
  6. E-cash voucher cannot be redeemed for cash or items. No change will be provided if the full value of the voucher is not redeemed.
  7. Except for member points redemption and annual member discount benefits, the electronic birthday voucher cannot be used in conjunction with other offers.
  8. E-cash voucher cannot be used in franchised stores or special priced items.
  9. Members are able to check the availability for use of such e-cash voucher via Wacoal’s mobile app (Wacoal Body Diary+). Wacoal will not be responsible for any non-redemption of e-Cash voucher on the expiry of its validity.
  10. In the event of any dispute, Wacoal shall have the sole and absolute right in the final determination of such matters.


VIP member will be awarded with e-Cash Voucher in their birthday month.

  • Gold: HKD $100 coupon

E-Cash Voucher can be redeemed at Counters in Department Stores and dedicated stores selling products of Wacoal, Peach John , CW-X, Remamma and Lecien.

  1. E-Cash Voucher is redeemable at Counters in Department Stores and dedicated stores selling products of Wacoal, Peach John, CW-X, Remamma and Lecien.
  2. E-Cash Voucher can only be used during the birthday month. No reissue will be made after the expiry. (The validity period is from the beginning of the birthday month to end of the month)
  3. VIP member will only receive their birthday E-Cash Voucher once a year.
  4. Members must provide their birth month during registration to be eligible for the e-cash voucher reward.
  5. Valid QR code of Wacoal mobile app (Wacoal Body Diary+) must be presented upon redemption. Or Identity document (such as Credit card) may be required by Wacoal’s staff upon redemption for identity verification purpose.
  6. E-cash voucher cannot be redeemed for cash or items. No change will be provided if the full value of the voucher is not redeemed.
  7. Except for member points redemption and annual member discount benefits, the electronic birthday voucher cannot be used in conjunction with other offers.
  8. E-cash voucher cannot be used in franchised stores or special priced items.
  9. Members are able to check the availability for use of such e-cash voucher via Wacoal’s mobile app (Wacoal Body Diary+). Wacoal will not be responsible for any non-redemption of e-Cash voucher on the expiry of its validity.
  10. In the event of any dispute, Wacoal shall have the sole and absolute right in the final determination of such matters.


VIP member will be awarded with e-Cash Voucher in their birthday month.

  • Platinum: HKD $200 coupon

E-Cash Voucher can be redeemed at Counters in Department Stores and dedicated stores selling products of Wacoal, Peach John , CW-X, Remamma and Lecien.

  1. E-Cash Voucher is redeemable at Counters in Department Stores and dedicated stores selling products of Wacoal, Peach John, CW-X, Remamma and Lecien.
  2. E-Cash Voucher can only be used during the birthday month. No reissue will be made after the expiry. (The validity period is from the beginning of the birthday month to end of the month)
  3. VIP member will only receive their birthday E-Cash Voucher once a year.
  4. Members must provide their birth month during registration to be eligible for the e-cash voucher reward.
  5. Valid QR code of Wacoal mobile app (Wacoal Body Diary+) must be presented upon redemption. Or Identity document (such as Credit card) may be required by Wacoal’s staff upon redemption for identity verification purpose.
  6. E-cash voucher cannot be redeemed for cash or items. No change will be provided if the full value of the voucher is not redeemed.
  7. Except for member points redemption and annual member discount benefits, the electronic birthday voucher cannot be used in conjunction with other offers.
  8. E-cash voucher cannot be used in franchised stores or special priced items.
  9. Members are able to check the availability for use of such e-cash voucher via Wacoal’s mobile app (Wacoal Body Diary+). Wacoal will not be responsible for any non-redemption of e-Cash voucher on the expiry of its validity.
  10. In the event of any dispute, Wacoal shall have the sole and absolute right in the final determination of such matters.

Basic VIP members are entitled to enjoy one-off 10% discount once a year within validity period of Basic VIP membership.

  1. One-off 5% discount is applicable at Counters in Department Stores and dedicated stores selling products of Wacoal, Peach John, CW-X, Remamma and Lecien.
  2. The One-off 5% discount on a single purchase can only be used within the validity period. No reissue will be made after the expiry.
  3. One-off 5% discount is applicable for one-single purchase of regular-priced items only. Combination of receipts is not accepted.
  4. Valid QR code of Wacoal mobile app (Wacoal Body Diary+) must be presented upon redemption, or Identity document (such as Credit card) may be required by Wacoal’s staff upon redemption for identity verification purpose.
  5. One-off 5% discount cannot be redeemed for cash or items.
  6. One-off 5% discount cannot be used in conjunction with any other promotional offers/discounts. (awarding of points and redemption excluded)
  7. One-off 5% discount cannot be used in franchised stores or special priced items.
  8. Members are able to check the availability of this offer via Wacoal’s mobile app (Wacoal Body Diary+). Wacoal will not be responsible for any non-redemption of the 5% discount offer after its expiry date.
  9. In the event of any dispute, Wacoal shall have the sole and absolute right in the final determination of such matters.


Gold VIP members are entitled to enjoy one-off 10% discount once a year within validity period of Gold VIP membership.

  1. One-off 10% discount is applicable at Counters in Department Stores and dedicated stores selling products of Wacoal, Peach John, CW-X, Remamma and Lecien.
  2. The One-off 10% discount on a single purchase can only be used within the validity period. No reissue will be made after the expiry.
  3. One-off 10% discount is applicable for one-single purchase of regular-priced items only. Combination of receipts is not accepted.
  4. Valid QR code of Wacoal mobile app (Wacoal Body Diary+) must be presented upon redemption, or Identity document (such as Credit card) may be required by Wacoal’s staff upon redemption for identity verification purpose.
  5. One-off 10% discount cannot be redeemed for cash or items.
  6. One-off 10% discount cannot be used in conjunction with any other promotional offers/discounts. (awarding of points and redemption and birthday e-cash voucher excluded)
  7. One-off 10% discount cannot be used in franchised stores or special priced items.
  8. Members are able to check the availability of this offer via Wacoal’s mobile app (Wacoal Body Diary+). Wacoal will not be responsible for any non-redemption of the 10% discount offer after its expiry date.
  9. In the event of any dispute, Wacoal shall have the sole and absolute right in the final determination of such matters.


Platinum VIP members are entitled to enjoy one-off 15% discount once a year within validity period of Platinum VIP membership.

  1. One-off 15% discount is applicable at Counters in Department Stores and dedicated stores selling products of Wacoal, Peach John, CW-X, Remamma and Lecien.
  2. The One-off 15% discount on a single purchase can only be used within the validity period. No reissue will be made after the expiry.
  3. One-off 15% discount is applicable for one-single purchase of regular-priced items only. Combination of receipts is not accepted.
  4. Valid QR code of Wacoal mobile app (Wacoal Body Diary+) must be presented upon redemption, or Identity document (such as Credit card) may be required by Wacoal’s staff upon redemption for identity verification purpose.
  5. One-off 15% discount cannot be redeemed for cash or items.
  6. One-off 15% discount cannot be used in conjunction with any other promotional offers/discounts. (awarding of points and redemption and birthday e-cash voucher excluded)
  7. One-off 15% discount cannot be used in franchised stores or special priced items.
  8. Members are able to check the availability of this offer via Wacoal’s mobile app (Wacoal Body Diary+). Wacoal will not be responsible for any non-redemption of the 10% discount offer after its expiry date.
  9. In the event of any dispute, Wacoal shall have the sole and absolute right in the final determination of such matters.

For physical shop

New Join Wacoal Body Diary+ App Member Double Point - Terms and Conditions

  1. To enjoy the offer, WACOAL Body Diary+ App shall be downloaded via App Store or Google Play.
  2. VIP points offers will be granted after first time registration to the WACOAL Body Diary+ App as Wacoal VIP member, or after Wacoal VIP member* first time registration to the WACOAL Body Diary+.
  3. Within 3 months after completing the registration to WACOAL Body Diary+, VIP member can get a 1 time Double Point offer with their purchase of regular-priced products at Wacoal, Peach John, or CW-X shops or consignment stores (Remamma products excluded)
  4. Member can only get a 1 time Double Point offer during the said period. This offer cannot be enjoyed together with the extra 10% VIP point offer
  5. Except for member points redemption, mall cash coupons and department store cash coupons benefits, the e-cash voucher cannot be used in conjunction with other offers. cannot be used in conjunction with other promotions.
  6. In the event of any dispute, Wacoal shall have the sole and absolute right in the final determination of such matters.

*Member with no previous record of Wacoal Body Diary+ App registration.

For online

Wacoal E-Store Welcome Double Points Offer – Terms & Conditions

  1. Customers must register as a Wacoal member at www.wacoal.com.hk to be eligible for the offer.
  2. Non-members who register as Wacoal VIP members via the official website, or existing Wacoal VIP members* who complete their first website registration, will be eligible for VIP points rewards.
  3. After completing registration on the official Wacoal website, VIP members who purchase regular-priced products (excluding Remamma items) within three months are entitled to a one-time double points reward.
  4. The double points reward can only be claimed once. It cannot be used in conjunction with any other promotions.
  5. When using the e-voucher on the Wacoal official E-store, it must first be claimed from the member wallet before it can be applied. Orders that have already been placed cannot be canceled or retroactively apply the e-voucher.
  6. In case of any dispute, Wacoal Hong Kong Co., Ltd. reserves the right of final decision.

* Refers to members without prior registration records on the Wacoal website.

Last Update in September 2025